Terms & Conditions

Last Updated — 3 July 2026

These terms set out the agreement between you and All Heart Performance ("we", "us") when you engage our coaching services. By starting coaching with us, you agree to them. We've kept them plain — if anything's unclear, just ask.

The service

We provide personalised training guidance and coaching. Our coaching is built on exercise and clinical physiology, but it is not medical advice and is not a substitute for care from a qualified medical professional.

Health & readiness

Before starting, every client completes our online health and training-readiness questionnaire. You agree to answer it honestly and to keep us informed of any change in your health that could affect your training. Where your responses suggest it, we may ask you to obtain clearance from your doctor before we begin or continue. By training with us, you confirm that you are medically fit to undertake the activity in your program, or that you have obtained appropriate medical clearance to do so.

Assumption of risk & liability

Physical training carries inherent risks, including injury. You take part voluntarily and accept those risks. To the maximum extent permitted by law, we are not liable for injury, loss or damage arising from your participation in training, except where caused by our negligence. If you feel unwell or experience pain, stop and seek medical attention. Nothing in these terms excludes, restricts or modifies any rights or remedies you have under the Australian Consumer Law, which apply in addition to these terms.

Fees & billing

Coaching is billed monthly in advance. There is no setup fee. Prices are as listed on our coaching page at the time you sign up; we'll always give you reasonable notice before any change to your rate.

Cancellation

There is no lock-in contract — you can cancel at any time. Cancellation takes effect at the end of your current paid month, and you'll keep full access to your coaching until then. As coaching is billed monthly in advance, we don't provide partial refunds for the remainder of a month once it has begun. To cancel, just email us and we'll take care of it.

Your responsibilities

To get the most from coaching — and to train safely — you agree to follow your program sensibly, to communicate openly with us, and to provide accurate information about your health, training and progress.

Your training plans

The training plans and materials we create are for your personal use. Please don't share, resell or redistribute them without our permission.

Governing law

These terms are governed by the laws of Queensland, Australia.

Changes

We may update these terms from time to time. The current version will always be posted here, with the date it was last updated.

Questions about these terms? Email hello@allheartperformance.com.au.

These terms are provided as a starting template and do not constitute legal advice. Given they cover health, liability and consumer rights, we strongly recommend having them reviewed by a qualified legal professional before relying on them.

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