Privacy Policy
Last Updated — 3 July 2026
This policy explains how All Heart Performance ("we", "us") collects, uses, stores and protects your personal information. We've written it in plain language, but we take it seriously — especially where your health is concerned. By using this website or our coaching services, you agree to the practices described here.
What we collect
Depending on how you interact with us, we may collect:
- Contact details — your name, email and anything you tell us when you enquire.
- Health & training information — the details you provide in our pre-coaching health and readiness questionnaire, and the training data you share with us during coaching.
- Payment information — processed securely by our payment provider; we do not store your card details.
- Website usage data — basic, anonymised analytics may be collected to help us improve the site (only if analytics is enabled).
Health information
Health information is sensitive, and we treat it that way. We collect it only with your consent, use it solely to design and adjust your training safely, and never share it for marketing. Under Australian privacy law, handling health information carries specific obligations, and we aim to meet them.
How we use your information
We use your information to respond to enquiries, deliver and adjust your coaching, process payments, and communicate with you about your training. We do not sell your personal information, and we don't share it for third-party marketing.
Who we share it with
We share information only with the service providers that help us run the business — for example, our enquiry form provider (to deliver your message to us), TrainingPeaks (to deliver your coaching), and our payment provider (to process billing). These providers handle your data under their own terms, and only for the purpose of providing their service to us.
Storage & security
We take reasonable steps to keep your information secure and to protect it from misuse, loss or unauthorised access. No system is perfectly secure, but we limit access to your data to what's necessary to coach you well.
Your rights
You can ask us to access, update or delete your personal information at any time by emailing hello@allheartperformance.com.au. If you have a concern about how we've handled your information, please contact us first — and if you're not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
Changes
We may update this policy from time to time. The current version will always be posted here, with the date it was last updated.
Questions about your privacy? Email hello@allheartperformance.com.au.
This policy is provided as a plain-language summary and does not constitute legal advice. We recommend having it reviewed by a qualified professional before relying on it.
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